“Our relationship with Power Train is a long one. We've been working with them for nine years on customer service and leadership programmes and they play a valuable role in our team.
We chose them because they work specifically on peoples' interaction skills, which has given our staff the ability to think about and do things differently.
They have designed bespoke training solutions for us to improve these specific skill levels as well as undertaking core skills training with our managers; in addition they run assessment centres for those newly promoted to roles involving consumer interaction.
The feedback from our managers is always very positive and all our staff have been bowled over by the quality and performance of the actors.
The results are tangible - front line confidence and communication skills have greatly improved and overall, standards have risen dramatically.”
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HR Director, Virgin Trains
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