“We were determined to make the launch of our new Terminal 3 service a success. We chose to work with Power Train for this project because we wanted a training provider that not only matched our own ethos but also had a different, results driven approach.
The team faced a number of challenges. As well as the wide range of staff and training requirements, everything was different - from a different environment, to different processes. Plus the training had to be delivered in a timeframe of 6 weeks while building work was still happening in and around the terminal.
Power Train were equally passionate and committed, adapting their approach to suit our particular needs.
We've always had very high standards at Virgin Atlantic and the targets set for this training were no exception. Normally when implementing such a major change you would not expect instant results. That's what was most impressive about this programme - the immediate improvement. Straightaway we saw an uplift in customer satisfaction and all time highs were achieved in passenger ratings across all levels.”
Consultant, Organisation and People Development, Virgin Atlantic
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