Everything happens for a reason

We don't provide people development for the sake of it and certainly not as part of a corporate ‘tick box’ exercise. Every Power Train programme and event is driven by hard-headed business targets and key performance indicators agreed at the start.

Whether you want to build brand loyalty, improve Net Promoter Scores, boost sales conversion rates, bring about cultural change or increase employee engagement, we'll get results - as we've done for numerous national and multi-national organisations.

Here are just a few examples of our successes.

Increases in Customer Advocacy

29% at British Gas Premier Energy,
resulting in a 5% increase in retained business.

20% at British Gas Pay As You Go Energy.

19% in Net Promoter Scores at Aviva Health.

Increases in Customer Satisfaction

57% to 72% at Fiat and Alfa Romeo Contact Centre.

80% to 93% at Virgin Atlantic Terminal Three (a record high).

Up to 94% at Gatwick Express (record within the industry).

31% at Network Rail Major Stations.

Mercedes-Benz up from 26th to 3rd place in the JD Power Customer Survey.

Increases in Employee Satisfaction

29% increase at Scottish Widows Contact Centres.

20% increase at Virgin Mobile
(a particular improvement in staff's relationship with management).

Please take a look at some Client Case Studies to find out more about our solutions and results.

And to discover how we always seek to deliver the maximum return on investment,
read Our Value Commitment.