Here are some of the clients for whom we've helped to unlock their brand, customer experience
and leadership potential. Click on the logos for case studies or a mini synopsis.
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A cross-cultural customer experience programme delivered to front-line personnel at Nice Airport, the busiest Avis car hire location in Europe.
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Added Value
An ActNatural performance management programme delivered to over forty Sales Team Leaders.
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Project Your Value
An internal customer experience programme for managers and staff in all functions within the UK Finance Division.
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Fireworks!
Strategic B2B customer relationship, leadership and coaching training events delivered to Customer Service Advisors, first line and middle Managers within BT Global Services. Reinforced with a series of �Inspire� Roadshows.
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Leadership Through Innovation
A series of co-ordinated customer experience and leadership behavioural change events delivered as part of the launch of the new c2c rail brand.
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Success Express
A co-ordinated ActNatural customer service, leadership and coaching programme to define, bring to life and ensure delivery of the Chiltern Railways Customer Experience Vision by embedding personal awareness and harnessing individual strengths. The programme was delivered to over 150 on-board and on-station staff.
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'Added Value' and
'Close Encounters'
A two-fold personal development programme for support staff combined with a customer relationship management programme for the financial services division and a live conference input in Copenhagen.
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'Added Value' and
'Received and Understood'
On-going performance management and briefing training programmes delivered across a range of functions.
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ActNatural Leadership
A customised training programme for first-line managers in the London store.
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Global Vision
A programme of B2B customer experience events and live conference inputs delivered to all personnel. The programme was designed to increase the productivity of relationships across Inmarsat�s global supply chain.
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Get Connected
A year-on-year ActNatural Customer Experience programme for permanent and seasonal staff on-board its Irish Sea ferry services including SeaCat.
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ActNatural Selling
Delivered at the JML Contact Centre in Sunderland, the event was designed to maximise results during challenging economic times by equipping staff to tailor their sales approach to meet the widely differing requirements of individual customers.
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Just the Ticket
A unique programme of events designed to attract and retain customers by ensuring that all on-station employees demonstrate the desired attitudes and behaviours to "think like a customer" at all times. Delivered to 500+ participants, the events focused on personal presentation, station presentation and customer interactions.
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ActNatural
A co-ordinated customer experience, leadership and coaching programme for over 100 managers and staff within a newly established HR Shared Services function. This programme was followed by a workshop for over eighty PAs and secretaries from across the organisation to help them �get the best from their boss�.
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�Horizons�,
�Connecting Teams� and
�Connecting Quality�
A multi-element culture change programme for 1300+ management and staff across various functions in the UK base station division.
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Customer First
A series of co-ordinated customer experience and leadership training and awards programmes delivered to over 700 staff and managers at Major Stations. These stations service the travel needs of 600,000,000 customers per year.
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The Feel Good Factor
A Customer Experience Showcase staged at two management conferences, supported by a DVD-based training module designed for in-store delivery in 200+ UK locations.
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Every Call Counts -
GO? It
A customer experience programme for front-line staff in the Glasgow Contact Centre. Designed to drive up customer satisfaction ratings and first time call resolution, it was combined with a co-ordinated leadership and coaching event for Team Managers.
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Simons Group
A train-the-trainer programme focused on construction site health and safety issues.
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Stanstead Express
A brand-related customer experience and leadership programme for 500+ on-board and on-station staff.
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Warm and Friendly
A series of live customer experience inputs staged within a UK-wide programme of regional conferences for over 2000 senior store managers.
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Guest Obsessed
A Guest Experience customer service launch event staged at two major management conferences.
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ActNatural
A series of customer experience, leadership and coaching programmes delivered to 200+ managers and staff at the newly launched Oyster Card Contact Centre, HR Shared Services Contact Centre, and the Lost Property division.
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First Service
A customer experience programme for 1500+ managers and staff at two major UK Contact Centres delivered by licensed Vodafone PowerTrainers and supported by leadership and coaching events for Managers and Team Leaders.
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