Power Train

“We chose Power Train because we wanted to bring real situations to life for our customer service and sales teams.

Their approach was a two-part programme, which would take the message to the audience. The first part was a powerful customer experience message delivered to 9,000 employees in 60 locations across the UK and Holland over a 5 month period. The second part is an ongoing skills and leadership programme for all 3,500 of Mercedes-Benz UK's frontline staff.

The training is designed to challenge the way our people think and behave and although many of the team appeared to be initially sceptical, almost 100% of those who have attended have said it was “the best training event they have experienced in their careers.”

We measure our customer satisfaction levels on a weekly basis and we are currently ranked 6th best car manufacturer in the UK for the servicing experience - up from 26th place just three years ago. On the sales experience side, we are now ranked 2nd.

Power Train’s blend of design, enthusiasm and commitment makes them a strong partner for us. They complement what we stand for as a brand, and are an integral part of this dramatic improvement.”