News
February 2010
February has been a very busy month for Power Train, with a number of new business wins and start-ups.
Chiltern Railways has given us the go-ahead to commence the design of a specially adapted Customer Experience Programme for its Revenue Protection team.
We also continue to work with Virgin Trains, which enlisted our services to support its recent recruitment activities.
And finally, if you want to find out more about how Power Train is changing the mindsets of staff at Aviva Health in order to deliver their major new brand, come to our breakout session at the Institute of Customer Service Conference on Wednesday 24 March at 1.00pm where you can hear directly from Simon Arnold, Customer Director at Aviva Health. For further information, email chris.morley@icsmail.co.uk for conference details and tickets or go to www.customerserviceconference.co.uk.
January 2010
Power Train would like to wish you all a Happy New Year!
Working with Mercedes-Benz on an exciting, and as yet top secret, new initiative during January proved highly successful. So much so that we have been given the go-ahead to participate in a six-month rollout programme to the Retailer network around the UK.
Our relationship with British Gas continues to go from strength to strength. British Gas Energy First has now commissioned Power Train to design and deliver a series of Roadshows to 900 staff in their Leeds, Manchester and Southampton call centres.
December 2009
Power Train would like to wish all our Clients and Associates a Merry Xmas!
In the midst of the seasonal festivities, we are pleased to announce that we are extending our work within British Gas by undertaking an important new assignment with another division - Energy First.
November 2009
Following the success of a number of pilot programmes Power Train has undertaken throughout 2009, we will be delivering full scale rollout programmes during next year.
British Gas Business has committed to rolling out a Customer Experience and Leadership programme to a further 350 frontline staff and managers, starting in January.
Virgin Media has also announced the rollout of a Customer Experience and Leadership programme to a further 1,200 service technicians, starting in February. In addition, the Virgin Media Call Centre has decided they will rollout a version of the same programme to 240 frontline staff and managers.
October 2009
Power Train continues to work closely with Mercedes-Benz in their bid to climb even further up the JD Power customer satisfaction rankings in 2010. We are currently collaborating on an exciting and truly innovative industry-first project that is designed to add a new and unique dimension to their customer experience. We will give more details as soon as we are able.
Also during the month, the 'Look Who's Calling' programme for British Gas Business was launched to high acclaim with a thought-provoking, interactive presentation at their Divisional Conference. The first 100 Account Managers, Team Managers and Quality Team members will attend Customer Experience and Leadership & Coaching events in the run up to Christmas with the remaining 350 earmarked for the programme in 2010.
September 2009
Following its highly successul re-branding and an equally successful pilot programme, Aviva Healthcare has awarded Power Train a major contract to roll out ActNatural Customer Experience enhancement training to staff and management throughout its Contact Centres. In addition, Aviva has also commissioned us to deliver an adapted version of this programme to other key divisions of their business. To launch these programmes, we were invited to make a major contribution to the Aviva Healthcare Management Conference at the end of the month.
We are also delighted to announce that another of our clients, British Gas Premier Energy in Cardiff, has reaped rewards and recognition for the intensive development of their staff. At the European Call Centre Awards 2009, not only did they win the 'Best Centre to Work For' and 'Best Improvement Strategy' categories, they ended the evening with the most prestigious award, 'European Call Centre of the Year'. Well done to everyone in Cardiff!
Such has been the success of the 'Look Who's Calling' programme for Premier Energy that another major division within the organisation, British Gas Business, has awarded us a contract to adapt the programme for them. The programme will roll out in the autumn after being launched at a divisional conference in October.
And finally, our very own Team Secretary, Charlotte Baker, has completed a sponsored walk to raise money for a foundation very close to her heart. In 2000, Charlotte's mother set up an orphanage and school for girls in Andhra Pradesh in India. The walk raised an estimated £2,000 for this very worthwhile cause.