News
July 2009
Power Train are delighted to announce the successful delivery of our new 'ActNatural Selling' training event to staff in the JML Contact Centre in Sunderland. The event is designed to maximise results during challenging economic times by equipping staff to tailor their sales approach to meet the widely differing requirements of individual customers. JML is a well known name supplying innovative products and services ranging from household and DIY items to holidays. It sells through a number of channels including retailers, online, shopping TV and its own Contact Centre.
We are also happy to report that many of our clients are continuing to receive good news from their industry-specific customer service surveys. Mercedes-Benz has improved its position in the national JD Power Automotive Survey for the third year running. They are now up to third in the industry ranking for Overall Satisfaction. The summit must be in sight!
Also, both Virgin Trains and Chiltern Railways have improved their results in the National Passenger Survey with ratings exceeding the national average for Train Operating Companies.
June 2009
Congratulations to our colleagues at Aviva, whose branding from Norwich Union was celebrated on 1st June. With perfect timing, Power Train Customer Experience, Leadership and Coaching events will be piloted in Aviva's healthcare businesses in Southampton and Sheffield in early June, to help make the brand promise of 'individual recognition' a reality.
May 2009
Power Train took part in the Bristol 10k running event this month, raising £1200 for the Multiple Sclerosis Society.
The six runners of varying abilities, from a high-school 100m champion, to the cross-country dropouts all dusted off their running shoes and took part in the event. We use the term 'runners' loosely... as different approaches to the race included walking, staggering, and good old-fashioned jogging!
Power Train would like to thank everyone for their support and donations for this fantastic cause.
This month also sees the successful completion of the 'Class Leaders on the Road 4' communication roadshows, delivered by Power Train for Mercedes-Benz UK. Since January this year, we have delivered a huge number of events (189 in total!) for approximately 7000 delegates, at roadshows held throughout the UK. So far, we've received some excellent feedback from the delegates who attended the events.
April 2009
April sees the launch of a new training programme developed by Power Train for British Gas Pay-as-you-Go Energy, called 'A Powerful Difference' to launch their new service offering. The training will consist of a combination of Customer Experience and Coaching events, for contact centre staff and managers based in Edinburgh.
Phase 2 of the 'Look Who's Talking' programme starts this month for British Gas Premier. The training will be for all new starters at the Cardiff call centre.
Virgin Media have asked Power Train to continue the delivery of 'It's Got To Be Virgin' induction events, due to their success to date.
Power Train is launching a brand new series of FREE, monthly Training Tips! Sign up now for advice on how to hold onto your existing customers and build the kind of reputation that will attract new ones. Simply go to the Mailing Registration page on our website, to sign up.
March 2009
Power Train welcomes Norwich Union Healthcare as a new client. As part of the new Aviva strategy Power Train is working with Norwich Union Healthcare to develop an Customer Experience approach to support 'individual recognition of the customer'. The programme which encompasses both Customer Experience and Leadership and Coaching events will be piloted in Southampton and Sheffield.
Virgin Media has asked Power Train to develop a brand new pilot programme consisting of Customer Experience and Leadership and Coaching events within their Access and Network division. The programme will focus on delivering improved customer satisfaction by driving measurable results through improved Net Promoter scores.
Virgin Trains is the first client to utilise the new Power Train 'Train the Trainer'programme. The new approach will enable Virgin Trains 'Powertrainers' to deliver in-house Leadership and Coaching events to Station Team Leaders.
Next month Power Train will be implementing Coaching Workouts for frontline Retail Managers at Chiltern Railways and there will be more news of an exciting new project with British Gas Pay-as-you-Go Energy... watch this space for further updates!
February 2009
Jill Dean, Client Services Director at Power Train launches her brand new Customer Service Clinic column in the ICS magazine - Customer First, throughout 2009.
Contact us if you have any training issues that you would like to Jill to cover in her next edition...