News
April 2009
April sees the launch of a new training programme developed by Power Train for British Gas Pay-as-you-Go Energy, called 'A Powerful Difference' to launch their new service offering. The training will consist of a combination of Customer Experience and Coaching events, for contact centre staff and managers based in Edinburgh.
Phase 2 of the 'Look Who's Talking' programme starts this month for British Gas Premier. The training will be for all new starters at the Cardiff call centre.
Virgin Media have asked Power Train to continue the delivery of 'It's Got To Be Virgin' induction events, due to their success to date.
Power Train is launching a brand new series of FREE, monthly Training Tips! Sign up now for advice on how to hold onto your existing customers and build the kind of reputation that will attract new ones. Simply go to the Mailing Registration page on our website, to sign up.
March 2009
Power Train welcomes Norwich Union Healthcare as a new client. As part of the new Aviva strategy Power Train is working with Norwich Union Healthcare to develop an Customer Experience approach to support 'individual recognition of the customer'. The programme which encompasses both Customer Experience and Leadership and Coaching events will be piloted in Southampton and Sheffield.
Virgin Media has asked Power Train to develop a brand new pilot programme consisting of Customer Experience and Leadership and Coaching events within their Access and Network division. The programme will focus on delivering improved customer satisfaction by driving measurable results through improved Net Promoter scores.
Virgin Trains is the first client to utilise the new Power Train 'Train the Trainer'programme. The new approach will enable Virgin Trains 'Powertrainers' to deliver in-house Leadership and Coaching events to Station Team Leaders.
Next month Power Train will be implementing Coaching Workouts for frontline Retail Managers at Chiltern Railways and there will be more news of an exciting new project with British Gas Pay-as-you-Go Energy... watch this space for further updates!
February 2009
Jill Dean, Client Services Director at Power Train launches her brand new Customer Service Clinic column in the ICS magazine - Customer First, throughout 2009.
Contact us if you have any training issues that you would like to Jill to cover in her next edition...
January 2009
Power Train is working with Mercedes-Benz UK on a communication event programme delivering high energy, high impact communication roadshows reaching over 7000 staff working in Mercedes-Benz UK franchises and dealerships across the UK and Channel Islands.
The new Customer Experience programme for the retail front line staff at Chiltern Railways begins in January.
East Midlands Trains have designed a new Disciplinary and Appeal event and have asked Power Train to supply Actor Consultants. Power Train are also providing consultancy to ensure the success of the pilot which starts in January.
Power Train continues to work in partnership with Friends Provident on a management training event this month.
December 2008
Power Train is continuing the roll-out of the new and exciting customer service programme at British Gas for Premier Energy call centre teams in Cardiff.
We are also working with British Gas at their Field Sales Conference, developing a fresh approach to customer selling techniques.
Our successful and long standing relationship with Virgin Trains continues, we are developing a new ActNatural customised Leadership and Coaching programme to support and develop their station management team.
Further to the launch of customer service training for HobbyCraft, Power Train co-delivered an event using a HobbyCraft licensed trainer alongside a Power Train Actor Consultant.
November 2008
Power Train is pleased to be working with Fiat UK again, delivering a new Customer Experience programme for the I.T. Helpdesk team during early November.
Management, Leadership and Coaching events for Chiltern Railways began in November for all the Retail Managers. Power Train also ran a one day Customer Experience event.