News
February 2009
Jill Dean, Client Services Director at Power Train launches her brand new Customer Service Clinic column in the ICS magazine - Customer First, throughout 2009.
Contact us if you have any training issues that you would like to Jill to cover in her next edition...
January 2009
Power Train is working with Mercedes-Benz UK on a communication event programme delivering high energy, high impact communication roadshows reaching over 7000 staff working in Mercedes-Benz UK franchises and dealerships across the UK and Channel Islands.
The new Customer Experience programme for the retail front line staff at Chiltern Railways begins in January.
East Midlands Trains have designed a new Disciplinary and Appeal event and have asked Power Train to supply Actor Consultants. Power Train are also providing consultancy to ensure the success of the pilot which starts in January.
Power Train continues to work in partnership with Friends Provident on a management training event this month.
December 2008
Power Train is continuing the roll-out of the new and exciting customer service programme at British Gas for Premier Energy call centre teams in Cardiff.
We are also working with British Gas at their Field Sales Conference, developing a fresh approach to customer selling techniques.
Our successful and long standing relationship with Virgin Trains continues, we are developing a new ActNatural customised Leadership and Coaching programme to support and develop their station management team.
Further to the launch of customer service training for HobbyCraft, Power Train co-delivered an event using a HobbyCraft licensed trainer alongside a Power Train Actor Consultant.
November 2008
Power Train is pleased to be working with Fiat UK again, delivering a new Customer Experience programme for the I.T. Helpdesk team during early November.
Management, Leadership and Coaching events for Chiltern Railways began in November for all the Retail Managers. Power Train also ran a one day Customer Experience event.
September 2008
Power Train is delighted to be working with Chiltern Railways on a brand new Customer Experience programme for all retail staff and drivers. Management team events begin in November - further updates to follow!
Another new Leadership programme for Virgin Trains developed specifically for Service Managers has begun rollout in October. Approximately 120 Service Managers will attend the training events.
The new O2 pilot is underway in Glasgow... watch this space for future updates.
The LCH Clearnet Customer Experience and Leadership culture change programme rollout has now begun.
The next phase of the British Gas Customer Experience and Coaching programme for Premier Energy teams started in Cardiff in October and will run until the end of December.
More 'Best In Class' Customer Experience events are being delivered for Mercedes-Benz UK in Edinburgh during October.
The Customer Experience programme for London Midland commenced in October. The programme combines events designed for both Delivery Managers and front line Station Staff to support the London Midland customer service vision and new service quality standards.
August 2008
Power Train is pleased to be working with London Midland on an exciting Customer Service programme for station staff. The programme which supports their new Service Quality Standards will commence late September 2008, with events running until end of May 2009.
The development of the Customer Experience and Leadership culture change programme for LCH Clearnet begun earlier this year is now complete. The programme has expanded beyond the I.T. department to include staff within Operations and Commercial Services and will commence at the LCH Clearnet city-based office in September 2008 with full rollout continuing until Spring 2009.
As part of the on-going relationship with Northern Ireland Railways, Power Train will be back in Belfast in November 2008 to deliver Customer Experience events to all their new front line staff.
See Power Train's article "The great service divide..." published in the latest edition of Customer First magazine.