News
March 2009
Power Train welcomes Norwich Union Healthcare as a new client. As part of the new Aviva strategy Power Train is working with Norwich Union Healthcare to develop an Customer Experience approach to support 'individual recognition of the customer'. The programme which encompasses both Customer Experience and Leadership and Coaching events will be piloted in Southampton and Sheffield.
Virgin Media has asked Power Train to develop a brand new pilot programme consisting of Customer Experience and Leadership and Coaching events within their Access and Network division. The programme will focus on delivering improved customer satisfaction by driving measurable results through improved Net Promoter scores.
Virgin Trains is the first client to utilise the new Power Train 'Train the Trainer'programme. The new approach will enable Virgin Trains 'Powertrainers' to deliver in-house Leadership and Coaching events to Station Team Leaders.
Next month Power Train will be implementing Coaching Workouts for frontline Retail Managers at Chiltern Railways and there will be more news of an exciting new project with British Gas Pay-as-you-Go Energy... watch this space for further updates!
February 2009
Jill Dean, Client Services Director at Power Train launches her brand new Customer Service Clinic column in the ICS magazine - Customer First, throughout 2009.
Contact us if you have any training issues that you would like to Jill to cover in her next edition...
January 2009
Power Train is working with Mercedes-Benz UK on a communication event programme delivering high energy, high impact communication roadshows reaching over 7000 staff working in Mercedes-Benz UK franchises and dealerships across the UK and Channel Islands.
The new Customer Experience programme for the retail front line staff at Chiltern Railways begins in January.
East Midlands Trains have designed a new Disciplinary and Appeal event and have asked Power Train to supply Actor Consultants. Power Train are also providing consultancy to ensure the success of the pilot which starts in January.
Power Train continues to work in partnership with Friends Provident on a management training event this month.
December 2008
Power Train is continuing the roll-out of the new and exciting customer service programme at British Gas for Premier Energy call centre teams in Cardiff.
We are also working with British Gas at their Field Sales Conference, developing a fresh approach to customer selling techniques.
Our successful and long standing relationship with Virgin Trains continues, we are developing a new ActNatural customised Leadership and Coaching programme to support and develop their station management team.
Further to the launch of customer service training for HobbyCraft, Power Train co-delivered an event using a HobbyCraft licensed trainer alongside a Power Train Actor Consultant.
November 2008
Power Train is pleased to be working with Fiat UK again, delivering a new Customer Experience programme for the I.T. Helpdesk team during early November.
Management, Leadership and Coaching events for Chiltern Railways began in November for all the Retail Managers. Power Train also ran a one day Customer Experience event.
September 2008
Power Train is delighted to be working with Chiltern Railways on a brand new Customer Experience programme for all retail staff and drivers. Management team events begin in November - further updates to follow!
Another new Leadership programme for Virgin Trains developed specifically for Service Managers has begun rollout in October. Approximately 120 Service Managers will attend the training events.
The new O2 pilot is underway in Glasgow... watch this space for future updates.
The LCH Clearnet Customer Experience and Leadership culture change programme rollout has now begun.
The next phase of the British Gas Customer Experience and Coaching programme for Premier Energy teams started in Cardiff in October and will run until the end of December.
More 'Best In Class' Customer Experience events are being delivered for Mercedes-Benz UK in Edinburgh during October.
The Customer Experience programme for London Midland commenced in October. The programme combines events designed for both Delivery Managers and front line Station Staff to support the London Midland customer service vision and new service quality standards.