News
May 2008
HOT NEWS!
Mercedes-Benz now ranked 6th in the latest JD Power survey, outperforming the industry standard. Since beginning work with Power Train in 2004 they have moved up from 26th place - watch this space...
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March 2008
The ActNatural Customer experience started for British Gas in March, with training and coaching events due to continue for the rest of the month.
Power Train has been appointed by LCH Clearnet and are currently working closely with them to develop a comprehensive Customer Service training programme encompassing ActNatural customer experience and ActNatural leadership and coaching events for their 300 strong IT department.
For Virgin Trains, the 'Just The Ticket?' events targeting new recruits in their Revenue and Protection teams are currently underway. The Mercedes-Benz Commercial Vehicles division are now in their second month of Roadshows focusing on Customer Satisfaction Index (CSI). There has been great feedback so far.
The demand for specialist training solutions continues to grow and Power Train is seeking three new permanent members of staff to ensure continued quality in providing client services. In addition to the three permanent positions, Power Train is also looking for Associate Training Consultants and Associate Actor Consultants - both on a contract basis (typically three to six months in duration). For more information on all of the current vacancies, or to find out how to apply, click here
January 2008
The beginning of the year saw Power Train on the road again delivering the latest phase of a four year training programme for Mercedes-Benz. The show took place in the UK and Europe during its six week run, with a further training and development phase due to be rolled out in March 2008.
January marked the first anniversary of Power Train's very productive relationship with car manufacturer Chrysler. Since the delivery of the first Roadshow for Chrysler back in January 2007 the relationship has gone from strength to strength, empowering Chrysler managers towards even greater levels of customer satisfaction.
Power Train was an exhibitor at The European HR Directors Business Summit; one of the key events in the Human resources calendar, this event was held in January at The Hilton Birmingham Metropole Hotel.