News
September 2008
Power Train is delighted to be working with Chiltern Railways on a brand new Customer Experience programme for all retail staff and drivers. Management team events begin in November - further updates to follow!
Another new Leadership programme for Virgin Trains developed specifically for Service Managers has begun rollout in October. Approximately 120 Service Managers will attend the training events.
The new O2 pilot is underway in Glasgow... watch this space for future updates.
The LCH Clearnet Customer Experience and Leadership culture change programme rollout has now begun.
The next phase of the British Gas Customer Experience and Coaching programme for Premier Energy teams started in Cardiff in October and will run until the end of December.
More 'Best In Class' Customer Experience events are being delivered for Mercedes-Benz UK in Edinburgh during October.
The Customer Experience programme for London Midland commenced in October. The programme combines events designed for both Delivery Managers and front line Station Staff to support the London Midland customer service vision and new service quality standards.
August 2008
Power Train is pleased to be working with London Midland on an exciting Customer Service programme for station staff. The programme which supports their new Service Quality Standards will commence late September 2008, with events running until end of May 2009.
The development of the Customer Experience and Leadership culture change programme for LCH Clearnet begun earlier this year is now complete. The programme has expanded beyond the I.T. department to include staff within Operations and Commercial Services and will commence at the LCH Clearnet city-based office in September 2008 with full rollout continuing until Spring 2009.
As part of the on-going relationship with Northern Ireland Railways, Power Train will be back in Belfast in November 2008 to deliver Customer Experience events to all their new front line staff.
See Power Train's article "The great service divide..." published in the latest edition of Customer First magazine.
June 2008
Bradford & Bingley has launched a new engagement initiative called "Through The Eyes Of The Customer". Power Train will deliver a pilot event at the end of July with roll-out of a full schedule of events from August onwards.
Power Train has been awarded a pilot project by 02 at their Glasgow site. The programme is part of an larger project which will ensure 02 retain the industry No. 1 position for customer satisfaction. Delivery of the programme runs through September - October, watch this space for updates...
The British Gas relationship with Power Train goes from strength to strength. Not only has the rollout of the ActNatural Customer Experience programme across the whole of Premier Energy been confirmed following the highly successful pilot earlier this year, but Power Train is delighted to have been asked to design and deliver a series of Engagement Events at the Premier Energy centre in Cardiff throughout July. This has been further augmented with Power Train's involvement in the design and delivery of a session to around 700 people at this years' Field Sales Conference at the ICC, in Birmingham on 31st July.
A series of mini roadshows to support the new 'We are Mercedes-Benz' brand message has been conducted throughout June and July for over 1000 Mercedes-Benz Head Office staff in Milton Keynes.
During June and July, Power Train has also conducted Train the Trainer sessions to support Virgin Atlantic Airways in the delivery of training events for global Airport Managers. The programme has been designed to enable them to lead and coach their staff to improve customer service at a local level.
Once again Virgin Media have enlisted the help of 'Powertrainers' for their new starter induction programme, for its Installation Engineers. Events began in June with a full schedule until end October, throughout the UK.
A new Service Managers Leadership & Coaching programme has been developed by Power Train for Virgin Trains. The pilot event to take place at the end of July will be held at the brand new Virgin Trains Academy in Crewe. The main programme will be launched at the beginning of October 2008 and will run through until February 2009. An exciting new development for Power Train is the licensing of Virgin Trains trainers to conduct coaching events.
May 2008
HOT NEWS!
Mercedes-Benz now ranked 6th in the latest JD Power survey, outperforming the industry standard. Since beginning work with Power Train in 2004 they have moved up from 26th place - watch this space...
Exclusive podcast coming to our site soon!
March 2008
The ActNatural Customer experience started for British Gas in March, with training and coaching events due to continue for the rest of the month.
Power Train has been appointed by LCH Clearnet and are currently working closely with them to develop a comprehensive Customer Service training programme encompassing ActNatural customer experience and ActNatural leadership and coaching events for their 300 strong IT department.
For Virgin Trains, the 'Just The Ticket?' events targeting new recruits in their Revenue and Protection teams are currently underway. The Mercedes-Benz Commercial Vehicles division are now in their second month of Roadshows focusing on Customer Satisfaction Index (CSI). There has been great feedback so far.
The demand for specialist training solutions continues to grow and Power Train is seeking three new permanent members of staff to ensure continued quality in providing client services. In addition to the three permanent positions, Power Train is also looking for Associate Training Consultants and Associate Actor Consultants - both on a contract basis (typically three to six months in duration). For more information on all of the current vacancies, or to find out how to apply, click here
January 2008
The beginning of the year saw Power Train on the road again delivering the latest phase of a four year training programme for Mercedes-Benz. The show took place in the UK and Europe during its six week run, with a further training and development phase due to be rolled out in March 2008.
January marked the first anniversary of Power Train's very productive relationship with car manufacturer Chrysler. Since the delivery of the first Roadshow for Chrysler back in January 2007 the relationship has gone from strength to strength, empowering Chrysler managers towards even greater levels of customer satisfaction.
Power Train was an exhibitor at The European HR Directors Business Summit; one of the key events in the Human resources calendar, this event was held in January at The Hilton Birmingham Metropole Hotel.