News
December 2008
Power Train is continuing the roll-out of the new and exciting customer service programme at British Gas for Premier Energy call centre teams in Cardiff.
We are also working with British Gas at their Field Sales Conference, developing a fresh approach to customer selling techniques.
Our successful and long standing relationship with Virgin Trains continues, we are developing a new ActNatural customised Leadership and Coaching programme to support and develop their station management team.
Further to the launch of customer service training for HobbyCraft, Power Train co-delivered an event using a HobbyCraft licensed trainer alongside a Power Train Actor Consultant.
November 2008
Power Train is pleased to be working with Fiat UK again, delivering a new Customer Experience programme for the I.T. Helpdesk team during early November.
Management, Leadership and Coaching events for Chiltern Railways began in November for all the Retail Managers. Power Train also ran a one day Customer Experience event.
September 2008
Power Train is delighted to be working with Chiltern Railways on a brand new Customer Experience programme for all retail staff and drivers. Management team events begin in November - further updates to follow!
Another new Leadership programme for Virgin Trains developed specifically for Service Managers has begun rollout in October. Approximately 120 Service Managers will attend the training events.
The new O2 pilot is underway in Glasgow... watch this space for future updates.
The LCH Clearnet Customer Experience and Leadership culture change programme rollout has now begun.
The next phase of the British Gas Customer Experience and Coaching programme for Premier Energy teams started in Cardiff in October and will run until the end of December.
More 'Best In Class' Customer Experience events are being delivered for Mercedes-Benz UK in Edinburgh during October.
The Customer Experience programme for London Midland commenced in October. The programme combines events designed for both Delivery Managers and front line Station Staff to support the London Midland customer service vision and new service quality standards.
August 2008
Power Train is pleased to be working with London Midland on an exciting Customer Service programme for station staff. The programme which supports their new Service Quality Standards will commence late September 2008, with events running until end of May 2009.
The development of the Customer Experience and Leadership culture change programme for LCH Clearnet begun earlier this year is now complete. The programme has expanded beyond the I.T. department to include staff within Operations and Commercial Services and will commence at the LCH Clearnet city-based office in September 2008 with full rollout continuing until Spring 2009.
As part of the on-going relationship with Northern Ireland Railways, Power Train will be back in Belfast in November 2008 to deliver Customer Experience events to all their new front line staff.
See Power Train's article "The great service divide..." published in the latest edition of Customer First magazine.
June 2008
Bradford & Bingley has launched a new engagement initiative called "Through The Eyes Of The Customer". Power Train will deliver a pilot event at the end of July with roll-out of a full schedule of events from August onwards.
Power Train has been awarded a pilot project by 02 at their Glasgow site. The programme is part of an larger project which will ensure 02 retain the industry No. 1 position for customer satisfaction. Delivery of the programme runs through September - October, watch this space for updates...
The British Gas relationship with Power Train goes from strength to strength. Not only has the rollout of the ActNatural Customer Experience programme across the whole of Premier Energy been confirmed following the highly successful pilot earlier this year, but Power Train is delighted to have been asked to design and deliver a series of Engagement Events at the Premier Energy centre in Cardiff throughout July. This has been further augmented with Power Train's involvement in the design and delivery of a session to around 700 people at this years' Field Sales Conference at the ICC, in Birmingham on 31st July.
A series of mini roadshows to support the new 'We are Mercedes-Benz' brand message has been conducted throughout June and July for over 1000 Mercedes-Benz Head Office staff in Milton Keynes.
During June and July, Power Train has also conducted Train the Trainer sessions to support Virgin Atlantic Airways in the delivery of training events for global Airport Managers. The programme has been designed to enable them to lead and coach their staff to improve customer service at a local level.
Once again Virgin Media have enlisted the help of 'Powertrainers' for their new starter induction programme, for its Installation Engineers. Events began in June with a full schedule until end October, throughout the UK.
A new Service Managers Leadership & Coaching programme has been developed by Power Train for Virgin Trains. The pilot event to take place at the end of July will be held at the brand new Virgin Trains Academy in Crewe. The main programme will be launched at the beginning of October 2008 and will run through until February 2009. An exciting new development for Power Train is the licensing of Virgin Trains trainers to conduct coaching events.
May 2008
HOT NEWS!
Mercedes-Benz now ranked 6th in the latest JD Power survey, outperforming the industry standard. Since beginning work with Power Train in 2004 they have moved up from 26th place - watch this space...
Exclusive podcast coming to our site soon!