Articles
Self Starters need only apply - Customer Management magazine, January 2008
The great service divide - Customer First magazine, August/September 2008
How motivation will improve your customer service - Customer Strategy magazine, January/February 2008
Self starters need only apply - Personnel Zone (online link), October 2008
HobbyCraft trains staff in the Art of Customer Service - Craft Business magazine, June 2007
Giving feedback: It's all down to the preparation.... - customerfirst, Vol 9 No 1 Feb/Mar 2009
We're all in this together...aren't we? - customerfirst, Vol 9 No 2 Apr/May 2009
How to use the downturn to upturn - Customer, Vol 2 No 1 Apr/May 2009
Face up to reality - customerfirst, Vol 9 No 3 Jun/Jul 2009
Set the right example in showing why service matters... - customerfirst, Vol 9 No 3 Jun/Jul 2009
Trust your staff to induce a full recovery - customerfirst, Vol 9 No 4 Aug/Sept 2009
Giving people a flavour for the future - customerfirst, Vol 9 No 5 Nov/Dec 2009
Do your staff get the recognition they deserve? - customerfirst, Vol 10 No 1 Feb 2010
Facing up to Reality... - Guardian, National Customer Service Awards, 24 May 2010