Articles
Self Starters need only apply - Customer Management magazine, January 2008
The great service divide - Customer First magazine, August/September 2008
How motivation will improve your customer service - Customer Strategy magazine, January/February 2008
Self starters need only apply - Personnel Zone (online link), October 2008
HobbyCraft trains staff in the Art of Customer Service - Craft Business magazine, June 2007
Customer Service Clinic - Customer First magazine, February 2009
Face up to reality - Customer First, Vol 9 June/July 2009
How to use the downturn to upturn - Customer Magazine, Vol 2 April/May 2009