Articles

Self Starters need only apply

Self Starters need only apply - Customer Management magazine, January 2008

The great service divide

The great service divide - Customer First magazine, August/September 2008

How motivation will improve your customer service

How motivation will improve your customer service - Customer Strategy magazine, January/February 2008

Self starters need only apply

Self starters need only apply - Personnel Zone (online link), October 2008

HobbyCraft trains staff in the Art of Customer Service

HobbyCraft trains staff in the Art of Customer Service - Craft Business magazine, June 2007

Giving feedback: It

Giving feedback: It's all down to the preparation.... - customerfirst, Vol 9 No 1 Feb/Mar 2009

We

We're all in this together...aren't we? - customerfirst, Vol 9 No 2 Apr/May 2009

How to use the downturn to upturn

How to use the downturn to upturn - Customer, Vol 2 No 1 Apr/May 2009

Face up to reality

Face up to reality - customerfirst, Vol 9 No 3 Jun/Jul 2009

Set the right example in showing why service matters...

Set the right example in showing why service matters... - customerfirst, Vol 9 No 3 Jun/Jul 2009

Trust your staff to induce a full recovery

Trust your staff to induce a full recovery - customerfirst, Vol 9 No 4 Aug/Sept 2009

Giving people a flavour for the future

Giving people a flavour for the future - customerfirst, Vol 9 No 5 Nov/Dec 2009

Do your staff get the recognition they deserve?

Do your staff get the recognition they deserve? - customerfirst, Vol 10 No 1 Feb 2010

Facing up to Reality...

Facing up to Reality... - Guardian, National Customer Service Awards, 24 May 2010