Energising and inspiring customer service teams
The fact is that delivering excellent customer service day in day out is bloomin' hard work. And high staff turnover, absenteeism, call resolution targets and new systems all add to the pressures of an already intense, demanding, highly charged environment.
Your people spend their days at the sharp end of customer service be it on the phone or face to face. They are under constant pressure to get it right every time, whatever is thrown at them. It's an incredibly important role - one which can make or break your brand in the eyes of your customers. Every interaction matters. And every individual is different.
When the stakes are high, the last thing your people need is a text-book approach they can't translate or use. We understand that. We have tasted life at the sharp end too - and we don't see the point of woolly stuff either. With focus and insight - and a bucket load of hard-nosed reality - we create high energy, individually challenging customer service training which is relevant and real: and will make a huge difference.
Well trained customer service teams deliver good results. Inspired ones simply can't be prevented from delivering fantastic ones. Which would you prefer?
ActNatural Customer Experience programmes
- ActNatural Customer Experience: A one or two day event, this core programme recreates the 'Total Reality' situations faced by participants every day, and reveals how to deliver an exceptional, individual and profitable customer experience
Additional programmes to build on the Customer Experience
- ActNatural Customer Experience Leadership: A dynamic two day event which equips managers and team leaders with vital leadership and coaching skills. Focused on role modelling and the sustained delivery of an exceptional customer experience
- ActNatural Power Pack Workouts: Half day, high impact practice sessions to refresh and re-energise front line staff
- Directors Cut: One day showcase designed to inform and inspire directors, stakeholders and senior management. In other words, to get them on board
Want to know more and find out who else has been 'powertrained'? View the trailer and request the free ActNatural Customer Experience DVD and see for yourself the difference we've made to some of the UK's most dynamic companies and leading brands. Or if you can't wait contact us