Power Train leads the way in delivering dynamic customer service performance programmes for frontline staff and their managers. Forget role-plays and training rooms. This is high impact and challenging. It's relevant and insightful. Above all it's proven to deliver results that stick.
Our 'ActNatural' programmes have achieved across-the-board success for market leading organisations such as Virgin Atlantic, Mercedes-Benz, Visa Europe, British Gas, O2 and Virgin Trains. We can do the same for you.
We make your customer service perform. In difficult times, it's essential to hold on to what you've got. Valuable customers need to be retained; your best people too. The highest standards of service drive up sales. Fewer customer complaints lead to more customer referrals. And all of this results in increased revenue, higher market share and most importantly, a healthier bottom line.
Every ActNatural programme can be targeted to your organisation's key performance indicators, for example:
- Customer Satisfaction Index scores
- Customer retention rates
- Call resolution rates
- Staff turnover and stability levels
- Absenteeism rates
Power Training does much more than increase knowledge and skills - it changes behaviour.
See for yourself - view the trailer 
