Power Train leads the way in delivering dynamic customer experience programmes. Programmes that translate brand values into everyday behaviour. Forget role-plays and training rooms. Forget superficial engagement events. This is high impact and challenging. It's relevant and insightful. Above all it's proven to deliver results that stick.
Harnessing the power of Total Reality, our 'ActNatural' events have achieved across-the-board success for market leaders such as Virgin Atlantic, Mercedes-Benz, Visa Europe, British Gas, Virgin Media, Aviva Health and Virgin Trains. They can do the same for you.
We transform your customer experience by equipping your people to deliver your brand values – in all weathers, all circumstances – and especially when the going gets tough. So valuable customers are retained; your best people too. A truly positive customer experience exceeds expectations to drive up sales and, along with it, your reputation. Greater customer satisfaction leads to more customer referrals. And all of this results in increased revenue, higher market share and most importantly, a healthier bottom line.
Every ActNatural programme is targeted on, and measured by, your own key performance indicators such as:
- Raised CSI scores
- Higher customer retention
- Improved Net Promoter scores
- Increased first time call resolution
- Lower staff turnover and higher stability levels
- Reduced absenteeism rates
Power Training embeds brand values, changes behaviour, delivers results.
See for yourself - view the trailer 
